© 2012 Pinger, Inc.
This Privacy Policy describes how Pinger treats information that it collects and receives related to your use of Pinger's products, services, and website. Our primary goal in collecting information is to provide and improve our products and services.
Pinger adheres to the Safe Harbor privacy principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement developed by the U.S. Department of Commerce and the European Union, and is registered with the U.S. Department of Commerce's safe harbor program. Pinger processes personal information on our servers in the United States of America. We process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our advertising partners, but only when you have provided your express consent to allow us to do so.
Pinger collects information when you use and access Pinger's products, services and website. The information collected includes Personal Information, App Data and Share Data (collectively, "Customer Information"). "Personal Information" is information about you that is personally identifiable, like your full name, address, email address, billing information, passwords, and home and business addresses. "App Data" is information about the nature of your usage of Pinger's website and products and services and non-personal demographic information. App Data can include: IP addresses, domain servers, referring/exit pages, operating system information, unique device identifier (UDID), date/time stamp, clickstream data, messages sent and received using Pinger services, information about those messages, type of device, location information, user age and gender demographics, type of web browser, one or more cookies that identify your browser, and telecommunications carrier information. "Share Data" is data and information you provide for use with Pinger's products or services and which may be made available to third parties by your actions when using Pinger products or services which constitute your consent for Pinger's use of Share Data as so directed by you.
Pinger uses Customer Information to enhance your use of the Pinger services by processing such information for various purposes, including improving and providing Pinger's products and services, product notifications, delivering advertisements and related links, for sending, sharing and storing your Share Data as you direct through use of Pinger products and services, and other purposes relating to offering you Pinger products and services.
(i) Pinger may engage a trusted third party to perform limited functions on our behalf, such as fulfilling newsletter subscriptions, sending requested postal mail and e-mail, SMS, MMS, and voice communications, analyzing and processing data (such as billing information), and providing customer service. We require that these parties agree to use such information in a confidential manner and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. These third parties may have access to Personal Information needed to perform their functions, but we do not permit them to use it for other purposes.
(ii) Pinger may share with third parties App Data and certain aggregated, non-personal information, but such information does not identify you individually.
(iii) Pinger may share Customer Information to respond to legal requirements, when legally required to do so, and at the request of governmental authorities.
(iv) Pinger may share Customer Information to verify or enforce compliance with user agreements and applicable laws, to protect against fraud, to detect and prevent security or technical issues, to protect against misuse or unauthorized use of the Pinger products, services, computing systems, or website, or to protect against imminent harm to the rights, property or safety of Pinger, its subscribers or the public.
(v) Pinger may share Customer Information with a successor entity or in connection with a corporate merger, consolidation, sale of assets or other corporate reorganization provided that use of Customer Information is in compliance with this Privacy Policy.
(vi) Pinger may share your Customer Information with a third party if you have consented to receive information from that third party through Pinger products or services. Such third parties will handle, store, retain and access such user information in accordance with the terms and conditions of their agreements with you, if any, as well as their own privacy policies. It is your responsibility to carefully review such agreements and privacy policies. You acknowledge that Pinger shall have no liability to you for sharing of such information to such third parties and Pinger disclaims any and all liability relating thereto. If Pinger desires to use Personal Information for any purposes other than those described in this Privacy Policy, we will offer you the opportunity to opt out of such use for those other purposes.
When you visit Pinger, we may send cookies to your computer that uniquely identify your browser. We use cookies to improve the quality of our service by storing user preferences and tracking usage information. Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer. If you disable cookies, you may not be able to utilize certain Pinger products and services.
We have physical, electronic, and procedural safeguards to protect the loss, misuse, and alteration of the Customer Information under our control. Customer Information we collect is stored in a secure manner that is accessible only by authorized Pinger personnel, contractors, and agents bound by confidentiality obligations and is only disclosed under the provisions of this Privacy Policy. Our processing of personal information is only for the purposes for which it was collected and in accordance with this Privacy Policy. Periodically, Pinger undertakes a review of its privacy practices to ensure that that the information we collect is needed to provide or improve the services we provide.
The Pinger website complies with the Children's Online Privacy Protection Act ("COPPA"). Pinger does not knowingly collect Personal Information from children under the age of 13 through the Pinger website. In addition, in the event that a user identifies himself or herself as a child under the age of 13 within the Pinger website, Pinger will not collect, store or use any Personal Information of such user. Further, in the event that Pinger receives Personal Information that Pinger discovers was provided by a child under the age of 13, Pinger will promptly delete such Personal Information in a secure manner.
As a convenience to you, we may provide links and/or connections to third-party web sites or services from within our website or our products or services. Pinger is not responsible for the privacy practices or content of these third-party sites.
If you want us to remove your Personal Information from our database, or would like to access the Personal Information that was collected from you, you can contact us using the contact information provided below. Certain of our products and services require the use of App Data and such data is retained by Pinger and used as described in this Privacy Policy.
Pinger reserves the right, at our discretion, to change, update or modify this Privacy Policy at any time by posting such change, update or modification on the Pinger website. Any such change, update or modification will be effective immediately upon notice, which Pinger may provide by any means, including, without limitation, posting on the Pinger website, notifications within Pinger applications, or electronic mail. Your continued use of the Pinger website and/or any Pinger products and services following the posting of changes will mean you accept those changes. Use of information that we gather is subject to the Privacy Policy in effect at the time of use.
If you have any questions or concerns regarding this Privacy Policy, please send us an email at info@pinger.com or write to us at Pinger, Inc. 97 S. 2nd St, Ste. 210, San Jose, CA 95113. If we receive formal privacy-related complaints, it is our policy to use reasonable efforts to communicate with the complaining party about its concerns to resolve privacy complaints.
Pinger participates in the EU Safe Harbor Privacy Framework as set forth by the United States Department of Commerce. As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have any complaints regarding our compliance with the Safe Harbor you must first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at http://watchdog.truste.com/pvr.php?page=complaint&url=www.pinger.com fax at 415-520-3420, or mail at Watchdog Complaints, TRUSTe, 55 2nd Street, 2nd Floor, San Francisco, CA, USA 94105. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see http://watchdog.truste.com/pvr.php?page=complaint&url= or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.
Last updated February 25, 2011